Regardless of your Outlook version, you need to get to the Account Settings page to configure your account


Outlook 2010

  • Click File, then Add Account.
  • Select Manually configure server settings or additional server types, then click Next.
  • Choose Internet E-mail, then click Next.


Outlook 2007

  • Click the Tools menu, and select Account Settings.
  • Click on the Email tab and click on the New... button.
  • Select Microsoft Exchange, POP3, IMAP or HTTP and click Next.
  • Select Internet E-mail option and click Next.


Configuring your Account

  • Enter Your Name as you want it to appear.
  • Enter your full email address in the Email address: field.
  • Select POP3 or IMAP.
  • Enter in the Incoming mail (POP3, IMAP) server: field.
  • Enter in the Outgoing mail (SMTP) server: field.
  • Enter your full email address,, in the User Name field.
  • Enter your email password in the Password: field.
  • Click on More Settings...
  • Click on the Outgoing Server tab. Check My outgoing server (SMTP) Requires Authentication. Make sure Use same setting as my incoming mail server is also checked.


SMTP: 25 *
POP3: 110
IMAP: 143

Yes, you can access WebMail for your domain by going to (where is a domain hosted with us). From there you can login to your email by entering your full email address (i.e and your email password.

You can also set up autoresponders, spam settings etc from this WebMail - which you can not do when using POP3/IMAP access.

Under the default configuration of most mail clients, including Outlook and Outlook Express, the server will reject your email if you try to send it through our SMTP server. This is because you first have to let the server know that you are a customer (we can't allow non-customers to send email through our servers).

The process by which this is done is called "SMTP Authentication" and you can turn it on from the mail account properties in your mail client. It may be called one of the following, or something similar:

"My outgoing mail server requires authentication"
"My SMTP server requires authentication"
"SMTP Authentication"
"Outgoing mail authentication"

The username & password are the same as for your POP3 account.